Since 1991, Paravoice has been at the forefront of speech technologies. We were one of the first companies to offer non-proprietary, PC-based interactive voice response systems. We were also one of the first companies to implement computer telephony in a large-scale e-commerce application (E*TRADE).

As time has progressed, so have the technologies. Today we support many of the latest and most advanced technologies on the market, including:

Automated Speech Recognition
Automated Speech Recognition (ASR) converts any telephone, wired or wireless, into a very user-friendly device for interacting with automated systems. It is a dramatic improvement over the touch-tone keypad, creating a new user interface that is as important to telephony as the Graphical User Interface was for PCs. Your voice and a phone are all you need to gain access to a new generation of self-service applications.

Thanks to breakthroughs in technology, speech recognition is ready for the mainstream population. First-attempt accuracy levels are greater than 96 percent. No longer do users need to be trained on systems nor are regional accents a concern. In addition, affordable processors and Digital Signal Processing boards are now capable of processing large recognition vocabularies.

The effects of speech recognition are already evident in call centers. Automation made possible by speech recognition improves service while cutting costs. New network-based services will change the way consumers and businesses view the telephone, making it an assistant rather than just a connection.

Interactive Voice Response
Interactive Voice Response (IVR) represents software applications accessible from a telephone. An IVR system allows callers to obtain, exchange, or input information via touch-tone phone without a human intermediary. IVR systems automate the input and/or retrieval of information.

At a more advanced level IVR’s brings together a combination of voice, database, intelligent call management, Text-To-Speech (Translates text language into speech), ASR (Automated Speech Recognition), reporting, fax, email, network technologies, and other media to deliver effective solutions that create a value add and/or a cost saving to a businesses bottom line.

In many implementations, IVR’s provide customers with 24-hour a day, 7-day a week access to business information and various services through a simple touch-tone telephone.

Computer Telephony Integration
Computer Telephony Integration (CTI) represents the merging or convergence of the data and telephony worlds. It frees highly trained customer service agents from routine inquiries, provides customers with 24/7 access to information and routes calls to their correct destinations.

Over the years, Paravoice has developed hundreds of CTI applications and systems. We have developed numerous applications and have worked in a variety of data environments such as Windows, UNIX, Pick, SQL, mySQL, Oracle and Informix. We have also worked in a variety of telephony environments, including AT&T, Lucent, Nortel, Mitel, Fujitsu and Centrex.

Voice eXtensible Markup Language (VoiceXML) is a growing language for voice applications. It is based on the eXtensible Markup Language (XML), a standard for creating expandable information formats for the web.

VoiceXML has become a common standard for voice application development. The language has simplified creation and delivery of web-based, personalized, interactive voice-response services; enable phone and voice access to integrated call center databases, information and services on web sites and company intranets; and enabled new voice-capable devices and appliances.

Paravoice, along with AT&T, IBM, Lucent Technologies, Motorola and other industry leaders, is a member of the VoiceXML Forum, an industry organization chartered with establishing and promoting VoiceXML.

The Wireless Application Protocol (WAP) is an open, global specification that gives wireless devices easy and instant access to the Internet. WAP-enabled devices empower mobile users to interact with a wide variety of Internet-based content and services, including corporate Intranets.

Paravoice views WAP as a complementary technology to CTI and has experience in developing WAP-enabled applications.