Since 1991, Paravoice has been at the forefront of speech
technologies. We were one of the first companies to offer non-proprietary,
PC-based interactive voice response systems. We were also one of the first
companies to implement computer telephony in a large-scale e-commerce
As time has progressed, so have the technologies. Today we support many
of the latest and most advanced technologies on the market, including:
Automated Speech Recognition
Automated Speech Recognition (ASR) converts any telephone, wired or wireless,
into a very user-friendly device for interacting with automated systems.
It is a dramatic improvement over the touch-tone keypad, creating a new
user interface that is as important to telephony as the Graphical User
Interface was for PCs. Your voice and a phone are all you need to gain
access to a new generation of self-service applications.
Thanks to breakthroughs in technology, speech recognition is ready for
the mainstream population. First-attempt accuracy levels are greater than
96 percent. No longer do users need to be trained on systems nor are regional
accents a concern. In addition, affordable processors and Digital Signal
Processing boards are now capable of processing large recognition vocabularies.
The effects of speech recognition are already evident in call centers.
Automation made possible by speech recognition improves service while
cutting costs. New network-based services will change the way consumers
and businesses view the telephone, making it an assistant rather than
just a connection.
Interactive Voice Response (IVR) represents software applications accessible
from a telephone. An IVR system allows callers to obtain, exchange, or
input information via touch-tone phone without a human intermediary. IVR
systems automate the input and/or retrieval of information.
At a more
advanced level IVR’s brings together a combination of voice, database,
intelligent call management, Text-To-Speech (Translates text language
into speech), ASR (Automated Speech Recognition), reporting, fax, email,
network technologies, and other media to deliver effective solutions that
create a value add and/or a cost saving to a businesses bottom line.
implementations, IVR’s provide customers with 24-hour a day, 7-day
a week access to business information and various services through a simple
Computer Telephony Integration (CTI) represents the merging or convergence
of the data and telephony worlds. It frees highly trained customer service
agents from routine inquiries, provides customers with 24/7 access to
information and routes calls to their correct destinations.
Over the years, Paravoice has developed hundreds of CTI applications
and systems. We have developed numerous applications and have worked in
a variety of data environments such as Windows, UNIX, Pick, SQL, mySQL,
Oracle and Informix. We have also worked in a variety of telephony environments,
including AT&T, Lucent, Nortel, Mitel, Fujitsu and Centrex.
Voice eXtensible Markup Language (VoiceXML) is a growing language for
voice applications. It is based on the eXtensible Markup Language (XML),
a standard for creating expandable information formats for the web.
has become a common standard for voice application development. The language
has simplified creation and delivery of web-based, personalized, interactive
voice-response services; enable phone and voice access to integrated call
center databases, information and services on web sites and company intranets;
and enabled new voice-capable devices and appliances.
Paravoice, along with AT&T, IBM, Lucent Technologies, Motorola and other
industry leaders, is a member of the VoiceXML
Forum, an industry organization chartered with establishing and promoting
The Wireless Application Protocol (WAP) is an open, global specification
that gives wireless devices easy and instant access to the Internet. WAP-enabled
devices empower mobile users to interact with a wide variety of Internet-based
content and services, including corporate Intranets.
Paravoice views WAP as a complementary technology to CTI and has experience
in developing WAP-enabled applications.